Problems accessing Tiered Azure Files using MacOS 14.3.x (Sonoma)

Andrew Allston 10 Reputation points
2024-02-28T21:59:04.8833333+00:00

Has anyone else having any issues with accessing files that have been tiered by an Azure Storage Sync enabled server? We have a handful of Macs, not enough to test this with fully, but the ones running Mac OS 13.x or earlier have no issues, but clients running 14.3.1 do. Now I have no idea if this started prior to this last update like in 14.0, but the troubled hosts are on 14.3.1 now.

They can access the share with no issue, they can access files that are not tiered without issue, they can even access small, tiered files, like just a couple hundred MB, but if you try to access a file around a 1GB or larger you just get an error. To make it even more odd, you can use the duplicate function on the file while tiered, it will duplicate the file in the existing location and once done both files are accessible, both the original and the new duplicate.

Not looking for a solution per se, just looking for corroboration... that this issue does exist and I'm not crazy or that I have to go rip apart a working infrastructure... all because a trillion-dollar company needs to save face by not publishing a known issue document when they push OS updates without testing.

Azure Storage Accounts
Azure Storage Accounts
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
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  1. Sumarigo-MSFT 43,801 Reputation points Microsoft Employee
    2024-02-29T15:05:38.22+00:00

    @Andrew Allston Can you please share the screen shot of the error message or error code for further troubleshooting ?

    Check for any errors using the Azure portal or event logs on the server. For information about how to view the health of your Azure File Sync environment by using the Azure portal or event logs, see Monitor Azure File Sync.
    Verify the Azure File Sync service is running on the server

    Based on the provided context, it is unclear whether Macs running OS 14.3.1 specifically have issues accessing files that have been tiered by an Azure Storage Sync enabled server. However, there are two main classes of failures that can occur with Azure File Sync cloud tiering: cloud storage failures and server failures.

    If the issue is related to cloud storage failures, it could be due to network connectivity issues or an inaccessible Azure file share or storage account. If the issue is related to server failures, it could be due to the Azure File Sync file system filter not being loaded or a missing, corrupt, or broken reparse point. Without more information, it is difficult to determine the exact cause of the issue. It is recommended to follow the troubleshooting steps outlined in the Azure File Sync documentation to determine the root cause of the issue.
    Troubleshoot Azure File Sync cloud tiering