Microphone not recognized in Remote Desktop Session - Windows 10 Pro

Question

We have people working at home now due to Covid-19. They use RDS connections to their Windows 10 Pro computers at the Office. When they want to use Teams, UC-One etc they do not have a microphone. At the local station at home is a headset connected as well as a webcam. Both the camera as the sound is working at the remote workstations, but not the microphones. The system (also Teams etc) say that there is no microphone connected. When i look in device management i can see the remote camera etc but not the microphone.

I already set this grouppolicy (both at the DC and workstation) but without any results: Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Device and Resource redirection

Does anyone have an idea how i can get these remote microphones working?!

Answer 1

HI
0.can you enter winver in command prompt on both local win10 computer and remote win10 then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1.what interface about your microphone ?usb mic or intergrated mic on laptop ?
did you try to check both devices?

2.can you enter gpresult /h c:\remote.html on both local client and remote pc ?
did you applied these policies ?
local win10
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client
Allow RDP redirection of other supported RemoteFX USB devices from this computer enable
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host - set "Allow audio and video playback redirection" to Enabled
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection - set "Do not allow supported Plug and Play device redirection" to Disabled

remote win10
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services> Remote Desktop Session Host > Remote Session Environment > RemoteFX for Windows Server 2008 R2 -set "Configure RemoteFX" to Enabled
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host - set "Do not allow supported Plug and Play device redirection" to Disabled

3.is there remote audio(input)list in device manager on remote win10 ?

4.how did end users remote access remote win10?by using mstsc or rdp file ?are all end users have the same issue ?
for mstsc like picture

for rdp file:
audiocapturemode:i:1
audiomode:i:0
Supported Remote Desktop RDP file settings
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/rdp-files

Answer 2

Local Computer Policy->Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Session Host->Device and Resource Redirection

Please ensure below two policies are enabled or not configured.
Allow audio and video playback redirection
Allow audio recording redirection

You may also try Sound for Remote Desktop is a reliable software solution that enables two-way sound connection between a local workstation and a remote desktop session.

Answer 3

Thanks to your tips we have got it working now. Only thing we cannot solve is when we use both webcam and headset. I think it might be a problem that it has two microphones so the software (Teams) freezes because it cannot see both. Unless you have a tip how to choose a different input.

Answer 4

@Werner Vermelis , you should be able to select from the RDP configuration which audio input/output you want to use.

Answer 5

Hi, which should be local which remote? do you meant remote is the one that is staying at home or at office?