Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
886 questions
Delayed Payment Issue with Microsoft Partner Center
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Mihai Mihaila from Frenzy Games AB
5
Reputation points
Hello,
I’m reaching out because I’m experiencing an issue with the payment process in the Microsoft Partner Center. I received a payment notification on the 16th of February, and the Microsoft Partner Center shows the payment as sent. However, it’s been over two weeks and I still haven’t received the payment in my bank account.
I’ve double-checked my payout profile and everything seems to be configured correctly. I recently opened this business account and this is the first payment I was supposed to receive.
I’ve tried to find a way to open a support ticket in the Microsoft Partner Center regarding this issue, but I haven’t been successful. I’m hoping someone here might have experienced a similar issue and could provide some guidance or assistance.
Any help would be greatly appreciated.
Thank you in advance.
{count} votes
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Junjie Zhu - MSFT 15,446 Reputation points Microsoft Vendor2024-03-04T07:41:53.19+00:00 Hi @Mihai Mihaila from Frenzy Games AB .
Welcome to Microsoft Q&A!
Since the Q&A forum Support does not have permission to check the status of the backend account, it is recommended to open a free ticket.
Please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. Please be careful not to modify the default category when submitting the ticket.
You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
Thank you.
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Mihai Mihaila from Frenzy Games AB 5 Reputation points
2024-03-04T07:53:43.2166667+00:00 The link you provided redirects to a paid support page
I navigated to Contact us Tab: https://developer.microsoft.com/en-us/windows/support/?tabs=Contact-us
Then the second link Non-Technical Support - Dashboard Submit an incident
Is there a way to open a free support ticket?
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Junjie Zhu - MSFT 15,446 Reputation points Microsoft Vendor
2024-03-04T08:11:04.6233333+00:00 Hi @Mihai Mihaila from Frenzy Games AB .
Non-Technical Support is free support ticket.
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Muzib 21 Reputation points2024-04-01T09:47:58.1733333+00:00 I have the similar problem :(
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