Intune enrollment problem

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HeidiDrejasadmin-2739 asked Nov 12, '20 Crystal-MSFT commented Nov 18, '20

Intune enrollment problem

When the user is enrolling and they go select their work account to enroll with, an "Apple ID' window pops up with the users work email address (not their Apple ID), the system won't take their Apple password or their work password. It is not happening to everyone, just about five out of thirty people enrolled so far. They can log into the Microsoft exchange on their phone with their work ID and password to access their emails, calendar and contacts. They just can't enroll in to Intune. Has any one come across this problem?

mem-intune-device-configurations mem-intune-enrollment

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TimmyAndersson · Nov 12, 2020 at 10:02 PM

Could you explain more about the enrollment process you have implemented ?

From what you are explaining the only thing I can think about is that you are using Apple's "User enrollment"
scenario, where the end user needs to have a managed apple ID in order to enroll their device in to Intune.

If you are using the "User enrollment" scenario, is there a reason for that ?

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HeidiDrejasadmin-2739 TimmyAndersson · Nov 17, 2020 at 05:05 PM

No we are not using DEP. We are simply going to the Company portal and logging in. We have an Apple cert set up for IOS. When they go to enroll after beginning the process, a window that says Apple ID pops up with their work email in it (yet that's not their apple Id) that populates and not their work account.

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Answer 1 · 2020-11-13T01:36:03.497Z

Crystal-MSFT answered Nov 13, '20 HeidiDrejasadmin-2739 commented Nov 17, '20

@HeidiDrejasadmin-2739, From your description, it seems five out of thirty people are failed to enroll their Apple device.

if we enroll our Apple device with "User enrollment", please check if the Apple id we used is Managed Apple id during enrollment. Research and find a detailed link describe the user enrollment. We can read it as a reference:
https://www.robinhobo.com/how-to-enroll-an-apple-device-with-ios-13-user-enrollment-mode-in-microsoft-intune/
Note: Non-Microsoft link, just for the reference.

However, if we want device enrollment, please check the "enrollment type" to see if it is set correctly.

If there's any misunderstanding or if there's anything unclear, feel free to let us know.

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Crystal-MSFT · Nov 17, 2020 at 02:07 AM

@HeidiDrejasadmin-2739,, How's everything going? I am writing to see if the issue is resolved. If there's any update, feel free to let us know.

Thanks and have a nice day!

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HeidiDrejasadmin-2739 Crystal-MSFT · Nov 17, 2020 at 05:05 PM

Sorry I've been busy! Let me get back to you after reading your doc. But we aren't using DEP. Does that help?

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Answer 2 · 2020-11-17T18:04:31.157Z

HeidiDrejasadmin-2739 answered Nov 17, '20

I do have a BYOD IOS group created. I have enrollment type set to "user enrollment", should it be device or user choice instead?

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Answer 3 · 2020-11-17T19:07:08.01Z

HeidiDrejasadmin-2739 answered Nov 17, '20 Crystal-MSFT commented Nov 18, '20

Setting my BYOD enrollment type to "device" seems to have worked! So far one user affected was able to start over and finally get enrolled. THANKS for the teaching!!

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Crystal-MSFT · Nov 18, 2020 at 05:36 AM

@HeidiDrejasadmin-2739, Thanks for the update. I am glad to hear that after changing enrollment type to "device", it is working. If there's anything else we can help in the future, feel free to post in our Q&A.

Thanks for your time and have a nice day!

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