Unable to register as a Microsoft Developer. At payment step

shriram 75

When i tried to register myself in partners.mocrosoft.com the payment is getting failed i hope some one can check this for me.

And is it possible that i can get a promo code for the registration fee ?

Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-08T06:57:44.1966667+00:00

Hi @shriram ,

Welcome to Microsoft Q&A!

Please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
shriram 75 Reputation points

2024-03-08T07:08:52.59+00:00

Hi @Junjie Zhu - MSFT ,

I created a support ticket but there is no updates regarding that ticket.

I explained that i need to create an account on urgent need basis and still the status is not updated. That's why i am seeking for any other possibilities to register. And i came across i can register via promo code, but my bad time i dind't have any promo code and i am unaware where to get those get codes. It will be much helpful if the issue is sorted ASAP or if i can get a promo code for the registration.
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-08T07:27:21.1133333+00:00

Hi @shriram ,

We appreciate your patience while waiting for the engineer’s reply. We apologize for any inconvenience caused.

It usually takes 3 working days. If there is no reply before next Tuesday, please let me know and I will help you push it.
shriram 75 Reputation points

2024-03-12T09:23:23.6966667+00:00

Hi @Junjie Zhu - MSFT ,

The issue is still exists and now the page denoting the there is insufficient balance in my account i am not sure why its occurring. Is this is the only way to pay to register or do we have any other provision which works fine.
shriram 75 Reputation points

2024-03-13T06:38:03.6266667+00:00

@Junjie Zhu - MSFT , Hope you will have a better solution to solve this i am trying to register over a month. Kindly please do the needful in order to register my account in MS-store
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-13T09:08:09.9533333+00:00

Hi @shriram ,

Please wait patiently for the engineer’s reply, it usually takes 3 working days. Thank you for your understanding.
shriram 75 Reputation points

2024-03-13T09:12:36.86+00:00

So for each reply i made i should wait for 3 working days even for an acknowledgement or response... this is you are suggesting right @Junjie Zhu - MSFT
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-14T09:36:01.5766667+00:00

Hi @shriram ,
Sorry for the inconvenience, we appreciate your understanding and patience as we work through this backlog.
Cristian Eduard Chirila 0 Reputation points

2024-03-14T22:05:41.04+00:00

I'm experiencing the same problem. Please prioritize this issue with the engineers.
Marcin 0 Reputation points

2024-03-15T10:23:40.3666667+00:00

The issue lies in the taxation calculation; it is not being included in the overall total, which leads to the bank declining the transaction. This is an urgent matter that requires immediate attention and resolution by Microsoft.
shriram 75 Reputation points

2024-03-15T10:43:37.6533333+00:00

Please fix this asap. I have even mentioned the same in support in last week and let me know once its fixed
shriram 75 Reputation points

2024-03-18T08:37:45.7233333+00:00

@Junjie Zhu - MSFT As i asked in the previous comments is this the only way we can pay the registration??

If so please fix this and hope you will read these comments and reply me back with a proper ETA for this. And as per IST its been 8 days since i have posted my quires and don't say please be patience. You guys cross the limits and hope i will get at least an reply for this comment.
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-20T07:05:38.52+00:00

Hi @shriram ,

We have confirmed with the store team that they are indeed looking into this problem now and have not yet found the cause of the problem.
shriram 75 Reputation points

2024-03-20T08:03:20.96+00:00

Hi @Junjie Zhu - MSFT

As Marcin said looks like the tax calculation is not added in the payment request step please check in that scenario and in the mean time can you provide me with a promo code to get registered.
shriram 75 Reputation points

2024-03-25T08:38:01.4+00:00

I am not sure are you guys are trying to irritate the customer to the core and enjoying it, if you are not able to provide the support then just close the ticket i raise and do your other jobs. Irritated to the core from you dam team.
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-03-26T08:37:10.9+00:00

Hi @shriram ,

I understand how you feel, and I will check with the team on the progress of your ticket.
shriram 75 Reputation points

2024-03-27T00:28:15.7166667+00:00

@Junjie Zhu - MSFT I am really surprised on looking this mail. So you guys are saying every bank and payment provider is declined for this specific service alone even it charges Rs.2 INR for adding card to my account and that payment was successful.

Okke let it be our side mistake shall we do one thing i will transfer the money to you can you make a successful payment? Even we have found the cause which may leads to this issue and you even didn't care about it. Did you check the tax calculation on payment step?

Better to reply to this message and provide a workaround or a solution for my issue
Delo 0 Reputation points

2024-03-30T22:41:38.37+00:00

@Junjie Zhu - MSFT I'm having the same problem in the US. I'm seeing the same questions all over Reddit as well with no solution or answers. Tickets are being pushed to and from team after team within Microsoft. I tried a Visa debit card, Visa credit card, and a Visa gift card. Nothing worked.
Joshua Halliday 0 Reputation points

2024-04-07T20:20:52.4133333+00:00

@Junjie Zhu - MSFT this issue is still going on and it's giving me the same 'insufficient funds' error message. Are microsoft going to sort this out ASAP?
Junjie Zhu - MSFT 15,056 Reputation points Microsoft Vendor

2024-04-09T10:15:18.15+00:00

Engineering is still looking into this issue, and I will update the progress below.
Travis 0 Reputation points

2024-04-09T14:45:40.77+00:00

This is absolutely insane. I'm having the same exact issue and can't even get a response. I did some research to see if there was a workaround in going through an Azure account because at one point in time, there was. However, no luck there either. Checking with my bank also. Banks says Microsoft is sending through a $0.00 authorization charge but not attempting anything else.
Rui Craveiro 0 Reputation points

2024-04-10T11:56:02.9333333+00:00

Hi @Junjie Zhu - MSFT , despite there also being reports of this happening in the US, it seems to be affecting mostly EU users. Isn't Microsoft a multi-national company with teams around the world, that could help... say... solve international problems? I mean, somebody inside Microsoft was able to solve the incredibly challenging problem of charging money for Azure services around the world. Somebody was also able to solve the incredibly challenging problem of getting Microsoft 365 customers' money in so many places. ... and Windows Store purchases. ... and subscriptions. I don't know, but maybe it would be possible that those people could also solve the incredible challenge of getting Windows Developers' money. Yet somehow, for some reason, doing the latter seems to be more than just challenging. I mean, it is the same company after all... or isn't it?
Delo 0 Reputation points

2024-04-15T19:59:09.6633333+00:00

Is there any update on this? It's now been 1.5 months and I'm still facing the same issue. Opening a ticket and providing dev logs has been no help either.

3 answers

Chirila Cristian Eduard 0 Reputation points

2024-03-26T23:09:14.18+00:00

I've raised the same problem through a support ticket and this is the answer I've got:

Our investigation has determined that you will need to talk to your financial institution as the error is not occurring on the Microsoft side and the bank is the one declining the transaction. Thank you for your understanding.

What joke is this? Do most banks hate Microsoft? Apparently this is the outcome of their great investigation. So I'm actively using several credit cards for hundreds of monthly payments without issues but somehow this one is declined by all banks and the issue lies with my financial institution.

PLEASE DO BETTER!!!

Or the very least tell us that you don't even want developers to register and we should we should just stop using Microsoft products altogether.

This is unbelievable!!!
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Marcin 0 Reputation points

2024-04-02T11:53:49.31+00:00

Still the same issue...
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shriram 75 Reputation points

2024-04-02T12:03:01.1466667+00:00

Looks like they don't care about this issue and silently went
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Delo 0 Reputation points

2024-04-24T05:13:05.7966667+00:00

I finally got it to work by creating an Outlook email to make the purchase. You can still connect it to your Xbox account that is under a different email once you pay the registration fee and set up the developer app on your Xbox.
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