Cannot log into document intelligence studio - says no active subscription when there is one.

Paul Beavers 20

Yesterday, I was able to log into document intelligence studio and create and deploy models. Today when I went to log into document intelligence studio I get a message saying.

You don't have an Azure subscription under your current directory (Main Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

I did not change anything on my account.

"Main Directory" is associated to my one and only subscription.

Does this error message means something else? I need to demo this on Monday and am stuck.

saurabh baranwal 25 Reputation points

2024-03-09T05:41:37.7733333+00:00

I am also getting the same error

You don't have an Azure subscription under your current directory (Default Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

I have a free trial subscription. This was working two days ago.
Kim Kauppinen 30 Reputation points

2024-03-09T09:10:52.1566667+00:00

Same issue here. I have just the Default Directory and it is the same ID as on Azure Portal. I have subscription that is under that directory. I have Resource groups on 2 different locations. I have A Document Intelligence and multi-service.

Still says the same error. "Welcome to Document Intelligence Studio You don't have an Azure subscription under your current directory (Default Directory)"
zxtd 25 Reputation points

2024-03-09T09:18:47.2833333+00:00

I encountered the same problem。Before yesterday, I had been using it normally. Yesterday when I was using it, I suddenly got this error.

You don't have an Azure subscription under your current directory (Main Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

No changes have been made to the configuration of my account. However, I found that Document Intelligence Studio is getting feature updates. How to solve this problem? If anyone has encountered it and solved it, I hope you can let me know here. Thanks

3 answers

Konstantinos Passadis 17,291 Reputation points MVP

2024-03-09T03:45:08.1166667+00:00

Hello @Paul Beavers

Welcome to Microsoft QnA!

Please verify that you login to :

https://documentintelligence.ai.azure.com

On the upper right gearbox select settings and verify that you have the Directory Selected and the correct subscription

Try to clear cache and browser data , or try from private window

Kindly let us know

I hope this helps!

Kindly mark the answer as Accepted and Upvote in case it helped!

Regards
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1 person found this answer helpful.
saurabh baranwal 25 Reputation points

2024-03-09T05:41:01.1333333+00:00

Is there any solution to this problem I am also getting the same error

MG 5 Reputation points

2024-03-09T07:51:03.2333333+00:00

same by me .. have tryed new browser inPrivate Window .. new Account .. same error

Kim Kauppinen 30 Reputation points

2024-03-09T09:13:24.7833333+00:00

The site is correct and have tried incognito but still gives the same error.

zxtd 25 Reputation points

2024-03-09T09:21:41.58+00:00

None of the methods mentioned in the documentation can solve this problem.

The document intelligence studio system received an upgrade message yesterday, and then it became unusable. Hopefully officials will see this and help resolve this issue as soon as possible. I judge that it is an error caused by the document intelligence studio system upgrade.

ORose 0 Reputation points

2024-03-09T11:25:44.2166667+00:00

This doesn’t solve the issue I’m afraid. We’ve all been affected by this issue within the last day or two - clearly there is something wrong at Microsoft’s end. Before yesterday none of us had this issue.
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zxtd 25 Reputation points

2024-03-09T09:42:33.28+00:00

After constant trying, I found a way to solve this problem. In the subscription rights management system, add a new access account to the subscription that needs access. Then when using Document Intelligence Studio, log in with the newly assigned account and you can use it.
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1 person found this answer helpful.
zxtd 25 Reputation points

2024-03-09T09:56:08.02+00:00

After verification, I found that the reason for this problem was that after the system was updated, the Directory used by Studio needed to be manually switched and submitted before it could be used. If you encounter this problem, make sure that the account you log in to the Studio system has the permission to manage multiple Directories, and then make a switch in the settings page to use it normally.

Kim Kauppinen 30 Reputation points

2024-03-09T10:22:23.49+00:00

Thanks! This did solve the issue for now but needs a real fix from Azure.

saurabh baranwal 25 Reputation points

2024-03-09T10:35:34.94+00:00

what is the subscription rights management system?

saurabh baranwal 25 Reputation points

2024-03-09T11:27:43.21+00:00

This doesnot solve the issue for me

zxtd 25 Reputation points

2024-03-09T11:53:48.24+00:00

Kim Kauppinen 30 Reputation points

2024-03-09T14:29:46.7733333+00:00

@saurabh baranwal

1.Go to azure portal and search for "Microsoft Entra ID".

2.Then select "Manage tenants".

3.click "create" and wait so it is created.

4.now you can go to documentintelligence

5.switch to the new directory and then switch back to the original directory.(the second image from zxtd)
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romungi-MSFT 42,286 Reputation points Microsoft Employee

2024-03-12T10:01:50.1033333+00:00

@Paul Beavers saurabh baranwal Kim Kauppinen zxtd MG ORose Apologies for the inconvenience caused. It looks like the issue is due to a recent change and we can now confirm a fix is now rolled out to the studio. Could you please clear your cache of your browser and try to login to the studio? You should see the same behavior as before the issue, please ensure you have the right resource and directory mapped in your settings to view the correct resource related information. Thanks!!
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mahpsh 0 Reputation points

2024-04-26T15:29:41.14+00:00

I still have this problem. Could it be that the bug is back ?

Getting the bellow error:

login_required: AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com). Trace ID: 12e3b75f-2bcb-418c-bc20-66189b6a9900 Correlation ID: b9f0bdf5-7874-428c-a2e4-ebace6416b60 Timestamp: 2024-04-26 15:32:27Z
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Cannot log into document intelligence studio - says no active subscription when there is one.

3 answers

Getting the bellow error: