How to fix outgoing calls from teams phone number from showing as Spam

Question

I have an end user that is reporting that her clients are saying that when she calls from her teams phone number that the call shows up as Spam. Is there a way to get this fixed?

Answer 1

Hi @James Ritenour

According to our research, there are several possible reasons why an outgoing call may show up as spam:

• A call recipient manually blocks your number using a call blocking app.
• Carriers identify that you have been making too many outbound calls that match spam profiles.
• One of your numbers was erroneously flagged.

Meanwhile, there are a few possible solutions that you can try:

• Changing the phone number used to call leads throughout the day can help keep them below the carrier’s call threshold and reduce the chances of recipients tagging a specific number.
• you can try disabling spam filtering using the command Set-CsTeamsCallingPolicy -Identity Global -SpamFilteringEnabledType "Disabled".
• This issue may need to be investigated from backend. Please consider creating a service request in Microsoft 365 admin center to involve support.

Hope the above information is helpful for you!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---