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Azure ARC new install extension installation stuck on creating

Mats Gustafsson 0 Reputation points
2024-03-12T11:00:52.82+00:00

We have a new installation of Azure ARC. Onboarding is fine and most toher functionaliyt seems to be in place. I missed, but now noticed the the MMA agent will reach end of support later this year.
Now the MMA agent is stuck on status 'Creating' and I am unable to figure out how to disable and remove it, since it will not be supported anyway.
We do not have any previous use of MMA in our environment so I just want to not use it.
Azure management agent installs fine and works as expected.
Any insights to share?
Thanks

Azure Arc
Azure Arc
A Microsoft cloud service that enables deployment of Azure services across hybrid and multicloud environments.
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  1. Monalla-MSFT 12,046 Reputation points
    2024-03-12T14:25:05.5333333+00:00

    @Mats Gustafsson - Welcome to Microsoft Q&A and thanks for reaching out to us.

    Since you mentioned that you do not have any previous use of MMA in your environment, you can go ahead and uninstall it. Please follow the below steps for more info:

    1. Uninstall the Windows agent.
    2. Uninstall from Control Pane. a. Sign on to the computer with an account that has administrative rights. b. In Control Panel, select Programs and Features and select Microsoft Monitoring Agent > Uninstall > Yes.

    After you have uninstalled the MMA agent, you can continue to use the Azure management agent.

    If you encounter any issues during the uninstallation process, you can try stopping the MMA agent service before uninstalling it as below:

    1. Open the Services console by typing "services.msc" in the Run dialog box (Windows key + R).
    2. Locate the "Microsoft Monitoring Agent" service in the list of services.
    3. Right-click on the service and select "Stop" from the context menu.

    Once the service has been stopped, you can proceed with the uninstallation process.

    Hope this helps. and please feel free to reach out if you have any further questions.

    Please don’t forget to "Accept Answer" and "Yes" for "was this answer helpful" wherever the information provided helps you, as it can be beneficial to the community.

  2. Alan La Pietra (CSA) 80 Reputation points Microsoft Employee
    2024-04-29T08:30:53.29+00:00

    to check if you have it installed, go directly under Control Panel (select small icons) and see if you have "Microsoft Monitoring Agent"

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  3. Deepak Gupta 0 Reputation points
    2024-05-11T14:07:15.5266667+00:00

    I already checked in "Control Panel" and it's not there. Yet it continues to show "Creating" on the Azure Portal even after several weeks and the option to uninstall it is disabled over there.

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  4. Alan La Pietra (CSA) 80 Reputation points Microsoft Employee
    2024-05-13T07:10:20.09+00:00

    @Deepak Gupta if you have MMA you can see it directly under Control Panel. To uninstall go to Programs and Features.

    In Azure portal go under the correct Log Analytics workspace, under "Agents", on the top right you will see Computers connected through MMA. Click on the little link "See them in logs" and you will be redirected to the Logs, wait for the script to run and check results to see which server is still reporting if there is one.

    image

    Try this tool on the server: https://learn.microsoft.com/en-us/azure/azure-monitor/agents/agent-windows-troubleshoot?tabs=UpdateMMA#log-analytics-troubleshooting-tool

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