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Poly CCX505

Daniel Kaliel 1,261 Reputation points
2024-03-13T22:04:38.0866667+00:00

I connected one of these to Teams but it shows as a SIP device rather than a Teams phone. Which is important because we can not control the firmware version of SIP devices from Teams admin, unless I am missing something, but we can with Teams phones, Panels or Rooms.

Any idea on why it is registering as a SIP device instead of a Teams phone?

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Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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  1. Ran Hou-MSFT 7,470 Reputation points Microsoft Vendor
    2024-03-14T07:44:00.0833333+00:00

    Hi @Daniel Kaliel

    According to our research, most likely it's because the Poly CCX 500 was added to the list of devices supported by the Teams SIP Gateway. This could be why your device is registering as a SIP device instead of a Teams phone.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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