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I have submitted serveral support tickets and every single one comes back with the same message and is immedialty closed.
"The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further Support. We are closing this ticket as restricted internally. "
How am I supposed to resolve the issue? I have no "Fix me" button I have no information other than the repeared rejections. I had a valid account until I attempted to update some information on the account and after I hit submit I got a blank page.
Would love it if someone could help as Iam in urgent need of this being resolved.
Thanks for anyone help
Hi @Alistair Prestidge ,
Welcome to Microsoft Q&A!
To help us further check the problem for you, I would appreciate your help to provide your screenshots in Legal Info Page. I will discuss this with the team. Sorry for the inconvenience.
Hi.
Thanks for the reply. Here is the screenshot. Thanks Really need to get this issue resolved asap.
Hi @Alistair Prestidge ,
I have discussed this with the team and since your account did not pass Microsoft's standard review, we are unable to provide further support.
Maybe you can create a new account. If you encounter any problems during the process, Go here . Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly.
Hi. Are you refering to a new Partner center account? At the moment I appear to have no owner on the account so I can not create a new one. I have added a ticket to change the owner but I am still waiting for a reply. If this is what I need could these be done asap?
Thanks
Alistair
I tried with a new account but all I get is this screen and I can not update anything. I get the same blank legel info screen as before. The new user is a Global Admin in Entra.
I have previously tried different accounts and I always get the same issue. I have also submitted tickets from 2 different account and not matter what I ask I get the same respone "The application to join the program was rejected because it failed Microsoft standards review." I have probably submited 8 tickets at this point.
Sorry for the endless replies. When ever I submit any type of tickets I keep getting the same reply no matter what I ask "The application to join the program was rejected because it failed Microsoft standards review." I have already tried submitting tickets from 2 differnent accounts.
Thanks for your help.
Hi @Alistair Prestidge ,
Please check the prerequisites for enrolling and whether the account meets the requirements.
Unfortunatly I am unable to see any of this information in the Partner center. But as we where apprived back in 2021 I suspect all this information is correctly supplied and even if it is not set properly in the partner center I have all this information and configuration ready to go.
Hi @Alistair Prestidge ,
It is recommended to create a support request in the Partner Center.
Hope this helps.
Hi. Thanks for this. I have tried this and my ticket was immediatly rejected. I thought I might be getting somewhere yesterday but my tickets has just been rejected again with the same generic response.
I assume there is a process in how to get this resolved but as no one will talk to me on the support team I am starting to pull out my hair. Would you have any other avenues I can pursue to get this resolved as its a matter of urgancy to our company that this is resolved.
Thanks
Alistair
Sorry, it seems that the Store team cannot provide any further assistance because you have not passed Microsoft's standard review.
Who can help me? As at the moment I keep hitting brick walls no one seems to be able or willing to help me which I find incredable. Microsoft as a company are litterally locking us out without any indication of why or what we can do about it to rectify this problem.
Still looking for help or ideas if anyone has any?
This seems madness that no one will speak to me and help me get this resolved. It was urgent 2 weeks ago now its passed urgent for us.
btw what changes did you made into your account?
Just the primary contact email address.
I had the same issue. in which my legal info got blank after changes. You need to raise a support ticket on MS to review your account or bypass the verification process.
What you say a support ticket with MS. Where do you mean? I have learnin this process there are many many many different places to submit support tickets.
Any support ticket on Microsoft partner network is being rejected without reason.
Thanks