Entra Private Access no data sent

Question

Hi

We are using Entra Private Access.

It has been working fine, but now the logs fra entra show no sent data.

Clients and connectors are green with no sign of problems.

Problem is not related to conditional access (tried turning it off)

Tried reinstalling connectors and clients, as well as created new App..

Still no data sent from server through tunnel.

Answer 1

Hi @Erik Larsen ,To diagnose the issue, we can follow the below steps:

1. Check the Private Link configuration by browsing the resource.

a. Go to Private Link Center.

b. On the left pane, select Private link services.

c. Filter and select the private link service that you want to diagnose.

d. Review the private endpoint connections.

1. Make sure that the private endpoint that you're seeking connectivity from is listed with an Approved connection state.
2. If the state is Pending, select it and approve it.
3. Go to the private endpoint that you're connecting from by selecting the name. Make sure the connection status shows as Approved.
4. After both sides are approved, try the connectivity again.

e. Review Alias on the Overview tab and Resource ID on the Properties tab.

1. Make sure the Alias and Resource ID information matches the Alias and Resource ID you're using to create a private endpoint to this service.
2. Check if data is flowing using Azure Monitor.

a. On the private endpoint resource, select Metrics.

1. Select Bytes In or Bytes Out.
2. See if data is flowing when you attempt to connect to the private endpoint. Expect a delay of approximately 10 minutes.
3. Check if there are any issues with the VM connectivity to the virtual network that hosts the private endpoints.

a. Use VM Connection troubleshoot from Azure Network Watcher.

b. Select the client VM.

c. Select Connection troubleshoot, and then select the Outbound connections tab.

d. Select Use Network Watcher for detailed connection tracing.

e. Select Test by FQDN.

f. Select Test, and validate the test results.

If none of the above steps help, you can try the private endpoint troubleshooting guide for further assistance. Please also let me know so I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James

Answer 2

Hi James

We are using Entra Global Secure Access / Private Access (to rds servers)

https://entra.microsoft.com/#view/Microsoft_AAD_IAM/AppProxyOverviewBlade/fromNav/globalSecureAccess

Sorry if i wasn´t clear

Erik

Answer 3

Problem solved.

Updated the connector to version 1.5.3829. Which also changed the log name to "Microsoft Entra private network"

Rebooted the server and now it works again.

Answer 4

@Erik Larsen

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "[The question author cannot accept their own answer. They can only accept answers by others] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer)**)", I'll repost your solution in case you'd like to "[Accept] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#accepted-answer-in-a-question-thread)**)" the answer.

Issue: Entra Private Access no data sent

Solution: Updated the connector to version 1.5.3829. Which also changed the log name to "Microsoft Entra private network"

Rebooted the server and now it works again.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.