Can't access the sandbox

Question

Unable to access the sandbox to continue training.

Answer 1

Hi DeannaFitzgerald-1857,

Thank you for asking this question on the Microsoft Q&A Platform.

Apologies for the inconvenience. To resolve the unresolved activation process for accessing the sandbox, you can try the following steps:

1. Sign out from all tabs in your current browser and clear the cache. Then, try logging in again using your learn ID credentials.
2. Log out of your current browser session and attempt logging in from an incognito window or private browsing mode.
3. Alternatively, switch to a different browser and try logging in again.

These steps are intended to offer alternative approaches to resolving the issue you are encountering.

Additionally, we have successfully activated the sandbox, as illustrated in the screenshot provided below:

If you encounter any future issues, please feel free to contact us, and we will be pleased to assist you further.

If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.

Thank you.