Hello, The only account for azure portal (XXXXXXXX@outlook.com ) doesn't work . Subscription:pay-as-you-go. Tenant ID:XXXXXXXXXXXXXXXX Subscription ID: XXXXXXXXXXXXXXXX

R S 0 Reputation points
2024-03-26T08:53:10.5233333+00:00

Hello,

The only account for azure portal ([XXXXXXXXXXXXXX@outlook.com] ) doesn't work .

Subscription: pay-as-you-go.

Tenant ID:XXXXXXXXXXXXXXXXXX

Subscription ID: XXXXXXXXXXXXXXXXXXXXXXXX

{

  "sessionId": "d7a85f430b1d407cbaa639cf84e8fbf9",

  "errors": [

    {

      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: af372ecb-9308-4a41-91f0-04c14a678600 Correlation ID: 501ddbe1-a464-479f-8133-377554775eb3 Timestamp: 2024-03-25 11:54:52Z",

    

The access needs to be restored.

 

Rahul sir.

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
2,640 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,474 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Babafemi Bulugbe 1,710 Reputation points
    2024-03-26T21:33:11.74+00:00

    Hello R S,

    Thank you for contacting Microsoft Q&A Community

    Based on the error, the user account doesn't exist in the tenant where you are trying to access.

    If you have been able to access the tenant where the subscription is before now, you want to check if you are authenticated into the right tenant.

    To do this, try switching your tenant and see if you can see another tenant that has been linked with this user account. Click on your user profile then click on switch directory

    User's image

    Alternatively, try forcing the authentication if you know the tenant where the subscription resides by accessing this URL: portal.azure.com/yourtenantid

    Let me know if this helps.

    Regards