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EmilyCryer-2409 avatar image
3 Votes"
EmilyCryer-2409 asked AndyMattson-2018 commented

After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report

After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report.
Anyone have an idea on how to fix it?
Thanks,
Gary

remote-desktop-client
· 1
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After installing Big Sur, I receive the following message when I run MRD: "We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204"

As a previous user, I had tried many times with "Use system proxy configuration" and "Use hardware acceleration when possible." (both on, both off or 1 on 1 off).

The version I use:

macOS Big Sur 11.0.1

Microsoft Remote Desktop: Version 10.5.0 (1841)

I would be very grateful if you could provide me a solution

PS: I still can connect to my company network through VPN (FortiClient).

0 Votes 0 ·
SilvioSalvetti-2244 avatar image
8 Votes"
SilvioSalvetti-2244 answered SushiChef87-6693 published

I had the same issue: I did the next to solved.
Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”


· 13
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Still not working for me. MRD crashes once I press the "General Tab" in order to try to rectify as you suggested. Hope we can have a fix here very soon. Totally rely on using MRD for my work.

3 Votes 3 ·

If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).

https://www.royalapps.com/ts/mac/features

If the limitations of the Royal TS Lite Version are ok for you it's free.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

2 Votes 2 ·

Thanks! Works! Saved me a lot of time.

0 Votes 0 ·

MS-RDP dosen't work for me after upgradeing my MAC to Big Sur. The app doesn't fully load and crashes every time I click on Preferences/General or Preferences/Resolution.

2 Votes 2 ·

try to upgrade MS-RDP to the newest version.

1 Vote 1 ·

Same with me.

0 Votes 0 ·

Perfect, works like a charm

1 Vote 1 ·

Thx man, had the same problem, and this works like a charm for me to :)

0 Votes 0 ·

you sir are a genius, top marks fixed my problem

0 Votes 0 ·

At least for me, I only needed to uncheck "Use hardware acceleration" to make it work.

0 Votes 0 ·
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AndreasBaumgarten avatar image
0 Votes"
AndreasBaumgarten answered AndyMattson-2018 commented

I am running Microsoft Remote Desktop Version 10.4.1. without any problems on my Macbook Pro with Big Sur (11.0.1).


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

· 2
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Could you share the download link for 10.4.1 Please for mac

0 Votes 0 ·

Bam! Apple and Microsoft not playing well together, again.

I went and found a site with beta versions, and downloaded 10.4.1.

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

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KarlieWeng-MSFT avatar image
1 Vote"
KarlieWeng-MSFT answered

Hi @EmilyCryer-2409

I would recommend you go into preferences and turn off hardware acceleration. Then it will connect to RDP servers just fine.


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Best Regards
Karlie

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RobertSchwarz-2568 avatar image
1 Vote"
RobertSchwarz-2568 answered SushiChef87-6693 commented

I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.

· 2
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did you get a resolution to this issue? I am also not able to get it to work even after I turn of the preferences suggested in this chat.

I am on Microsoft RD 10.5.0

0 Votes 0 ·

Most software not being from Apple does not work. I installed Royal TS, as suggested by
AndreasBaumgarten RichardB-4834 · Nov 17 at 12:07 AM
If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).

https://www.royalapps.com/ts/mac/features

If the limitations of the Royal TS Lite Version are ok for you it's free.

0 Votes 0 ·
HuTrn-2212 avatar image
0 Votes"
HuTrn-2212 answered JanineKotila-9334 commented

The problem is still there eventhough I had tried many times with "Use system proxy configuration" and "Use hardware acceleration when possible."
(both on, both off or 1 on 1 off).

The version I use:

  1. macOS Big Sur 11.0.1

  2. Microsoft Remote Desktop 10.4.1 (1825)


PS: I still can connect to my company network through VPN.



· 1
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did you get a resolution to this issue? I am also not able to get it to work even after I turn of the preferences suggested in this chat.

0 Votes 0 ·
AndreasBaumgarten avatar image
1 Vote"
AndreasBaumgarten answered SushiChef87-6693 commented

There is a new version (10.5.0) of Microsoft Remote Desktop for MacOS available:
https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

· 1
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works great! Thank you!

0 Votes 0 ·