how to retrieve responses from IRM files stored in SharePoint for integration with our AOAI Chat Web App.

Question

I am writing to inquire about a specific functionality related to retrieving responses from IRM files stored in SharePoint for integration with our AOAI Chat Web App.

 

We have created an index that includes IRM protected files. However, when we attempt to retrieve information related to the content within these IRM files, we don't receive any response. Is there a way to make this functionality work? Could you please suggest a workaround for this?

 

Answer 1

Hello TagnaviMY-1268,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

Sequel to your questions, I understand that the problem you're facing involves retrieving responses from Information Rights Management (IRM) protected files stored in SharePoint for integration with your AOAI Chat Web App and attempts to retrieve content from IRM files result in no response.

Therefore, to retrieve responses from IRM (Information Rights Management) files stored in SharePoint for integration with your AOAI Chat Web App, you will need to check each of the listed below points and verify they are in good configurations:

1. Ensure that the IRM settings in SharePoint are correctly configured to allow access to the files programmatically. Sometimes, IRM policies restrict programmatic access, leading to retrieval issues.
2. Ensure that the account used for accessing the SharePoint files programmatically has appropriate permissions to access IRM protected files. IRM may require specific permissions for access.
3. Use SharePoint APIs to access IRM protected files programmatically. SharePoint provides REST APIs and client-side object models (CSOM) for interacting with files and data stored in SharePoint.
4. If permitted by your organization's policies and legal requirements, explore options for decrypting IRM protected content programmatically. This might involve utilizing IRM decryption libraries or leveraging encryption keys if available.
5. You can also refer to the official documentation provided by Microsoft for SharePoint APIs, IRM configurations, and related technologies by the right side of this page.

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

Best Regards,

Sina Salam