Intermittent kerberos failures when trying to access Azure files

Question

I have an Azure storage account being used for an Azure Files share. Its is a hybrid situation and the storage account was created using the procedure from here:

https://learn.microsoft.com/en-us/azure/storage/files/storage-files-identity-ad-ds-enable

This works sometimes but intermittently fails to map. I have run the debug script:

Debug-AzStorageAccountAuth -StorageAccountName $StorageAccountName -ResourceGroupName $ResourceGroupName -Verbose

All checks pass except:

Debug-AzStorageAccountAuth : CheckGetKerberosTicket - FAILED

If I run:

klist get cifs/<snip>.file.core.windows.net

I get:

Current LogonId is 0:0x153eb2

Error calling API LsaCallAuthenticationPackage (GetTicket substatus): 0x6fb

klist failed with 0xc000018b/-1073741429: The SAM database on the Windows Server does not have a computer account for this workstation trust relationship.

Then if I wait a while, it will suddenly start working again temporarily.

Interestingly, it seems to work close to 100% of the time in my Azure VMs. It seems to work 20% of the time on physical devices.

I have tried recreating the storage account over and over. Always the same result.

In the SMB security settings, I have tried turning off kerberos and going with just ntlm v2 as below. This has had no effect on the issue.

Answer 1

Hello Rayan,
Thanks for posting your question in the Microsoft Q&A forum.

Here are some troubleshooting steps to help resolve this issue:

1. Ensure that the Azure Storage account is properly configured for Azure AD DS authentication as per the steps outlined in the Enable AD DS authentication for Azure file shares guide.
2. Run the Debug-AzStorageAccountAuth cmdlet to check the status of your AD configuration and identify any issues.
3. Ensure that the client device is properly joined to the on-premises Active Directory domain or has the necessary line-of-sight to the domain controllers
4. If the issue persists, you can try disabling and then reconfiguring the Microsoft Entra Kerberos authentication for the storage account

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Answer 2

@Ryan P Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Based on your scenario, we need to find the Root cause of the issue. This may require a deeper investigation I would suggest you open a support ticket as described in this link How to create an Azure support request. The ticket will help you work closely with the support for speedy resolution.  If you have a support plan, I request you file a support ticket, else please do let us know, If you don't have support plan.

Additional information:

Based on the error code: Please refer to this article Troubleshooting article .
This article provides a solution to an error that occurs when Domain Controller does not allow interactive logon.

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