Cannot open files on Viva Connections site with the new Teams version

Andrew J. Martin 5 Reputation points
2024-03-28T21:03:48.21+00:00

We updated all computers to the new version of Teams. We have an internal Viva Connections SharePoint site with all kinds of documents. After the upgrade, no one can open files from that site. If you pop it out into a browser, then they can open the files.

Anyone else notice this behavior?

I have tried clearing all of the Team cache.

Thanks

Viva Connections
Viva Connections
A Microsoft Viva module that provides a gateway to a modern engagement experience.
86 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,074 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. LiweiTian-MSFT 14,070 Reputation points Microsoft Vendor
    2024-03-29T02:47:10.51+00:00

    Hi @Andrew J. Martin

    If clearing the cache doesn't resolve the issue, try using Viva Connections in the Teams web client.

    After our investigation, this may be a temporary issue caused by New Teams. Please use the Teams web client while the issue is resolved.

    ********************************************************************************************************* If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. *********************************************************************************************************