Hi, I'm developing an Excel Add-in (Office Add-ins platform, not VTSO/COM), which runs a taskpane. The add-in sometimes encounters an issue on the personality menu described below. When the personality menu works well, it presents GoodCase.png , where サポートを受ける corresponds to "Get Support" 再読み込み corresponds to “Reload" デバッガーの接続 corresponds to "Attach Debugger" セキュリティ情報 corresponds to "Security Info" On the other hand, sometimes it presents BadCase.png , where the title and "Get Support” menu are grayed out, while “Reload”/"Attach Debugger”/“Security Info" are valid. Of course, the code and manifest stays the same. Excel App version: Microsoft® Excel® for Microsoft 365 MSO (Version 2402 Build 16.0.17328.20124) 64 bit I’d like to dig into the problem and appreciate if anyone could give me any clue. Thanks!

In my Excel Web (Taskpane) Add-in, the title and "Get support" in the personality menu sometimes get grayed out

Nakai Shinji 0

Hi,

I'm developing an Excel Add-in (Office Add-ins platform, not VTSO/COM), which runs a taskpane.

The add-in sometimes encounters an issue on the personality menu described below.

When the personality menu works well, it presents GoodCase.png, where

サポートを受ける corresponds to "Get Support"
再読み込み corresponds to “Reload"
デバッガーの接続 corresponds to "Attach Debugger"
セキュリティ情報 corresponds to "Security Info"

On the other hand, sometimes it presents BadCase.png, where the title and "Get Support” menu are grayed out, while “Reload”/"Attach Debugger”/“Security Info" are valid.

Of course, the code and manifest stays the same.

Excel App version:

Microsoft® Excel® for Microsoft 365 MSO (Version 2402 Build 16.0.17328.20124) 64 bit

I’d like to dig into the problem and appreciate if anyone could give me any clue.

Thanks!