Random black screen and pc restarts over the last few days

Rozaan 0 Reputation points
2024-04-05T06:24:15.29+00:00

For the past few days i've been getting an irregular and random black screen, then the system reboots

This has happened while browsing, playing games, and using Unreal Engine as i'm developing an Indie Game
Yesterday i was using Unreal Editor for 8+ hours and no problem, then the black screen restart happened again when opening Chrome. This morning, the same thing happened when opening Steam.

I've checked Event Viewer in Computer Management and there is a bug check error happening on restart

"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffc98e01a44010, 0xfffff804979d4a70, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\040524-12531-01.dmp. Report Id: 9f10024b-186d-4b94-bd21-98ef9d1bb1ac."

I searched and found issues relating to graphics drivers, so updated to today's Nvidia drivers 552.12 but after installing the new drivers and restarting manually, the Black screen/restart happened again so now i'm here....

My PC Specs

Windows 11 Pro
Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
32gb Ram
Nvidia RTX 3060 Gpu

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Wesley Li 5,040 Reputation points
    2024-04-08T09:43:13.17+00:00

    Hello

    Bugcheck 116 indicated the issue is related to the graphic. If you have updated the driver to the latest version, you may consider a graphic hardware issue.

    Bug Check 0x116 VIDEO_TDR_FAILURE - Windows drivers | Microsoft Learn