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Steven-9558 avatar image
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Has anyone reported Print to PDF from MSTSC problems with KB4586786

After installing KB4586786 on our Windows 10 1909 workstations, no one is able to print to the "Microsoft Print to PDF (redirected ??)", "Microsoft XPS Document Writer (redirected ??)", or "Nuance PDF (redirected ??) redirected printers. (Note: I am one of the few with Nuance but I tried it as a workaround.)

There are no errors.
On the Server you can see the job go through the queue but on the local system, it never prompts for a filename.
This only appears to be happening with the drivers that write to a file. The other redirected network printers seem to work fine.

Uninstalling KB4586786 resolves the problem for all three of the printers listed.

Has anyone else seen this or found a fix other than uninstalling the KB?

windows-10-generalremote-desktop-clientwindows-server-print
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JennyYan-MSFT avatar image
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JennyYan-MSFT answered

Hi,
Thanks for posting in our Q&A forum.

For print to PDF (redirected) issue, please kindly test following and let us know if any help.

1.Check the printer drivers used for the problematic printers and see if any updated versions.
Also try to enable easy print drivers for these printers when remoting to the server.

2.Will print issue occur if use local Microsoft Print to PDF?

3.Please check the status of print spooler and try to restart the service when issue occurrence.


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

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acira-8787 avatar image
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acira-8787 answered

I am having this issue after installing KB4586830 on 2016 RDSH it is effecting 250 users. Uninstalling corrects the issue. I am starting another question about it.

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Steven-9558 avatar image
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Steven-9558 answered Steven-9558 commented

The "Microsoft Print to PDF" and "Microsoft XPS Document Writer" are included in Windows 10. These drivers are maintained with Operating System updates and therefore should be the latest versions available for Win 10 1909. The Nuance driver I tested to try and find a workaround for the Microsoft drivers not working was the latest update.

The local Print to PDF is working. The issue only appears when using the redirected printer.

I tried restarting both the local print spooler and the print spooler on the Terminal Server. This did not change the symptoms.

I am now pretty sure it is not just KB4586786 although uninstalling this KB did fix the issue on computers that had this update installed, we have two others that are not in our update test group and have not received this update that have the same issue.

The Terminal Server is 2012 R2. We have to use easy Print since the Microsoft Print to PDF driver does not exist for 2012.

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Hi,
1.Kindly clarify if the issue was that there was no prompt to save file name but if you check the local user Documents, the printed PDF was there.

2.I am now pretty sure it is not just KB4586786 although uninstalling this KB did fix the issue on computers that had this update installed, we have two others that are not in our update test group and have not received this update that have the same issue.

Please use get hotfix command to compare the hotfixes installed on both working(installed and then removed KB4586786) and non-working computer(one of two others).


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

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It never opens the dialog to select a location and name for the file and never creates a file as far as I can tell because I don't know where it would save it or what the name would be.

More details on KB:
After installing KB4577667 "Microsoft Print to PDF (Redirected xx)" only works if the user on the local computer is in local administrators. It does not seem to mater on the remote computer.

After installing KB4586786 "Microsoft Print to PDF (Redirected xx)" printing no longer forks even if user is in local administrators.

During the install of KB4586786, "Microsoft Print to PDF (Redirected xx)" stops working prior to the required reboot.

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Steven-9558 avatar image
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Steven-9558 answered Steven-9558 edited

It never opens the dialog to select a location and name for the file and never creates a file as far as I can tell because I don't know where it would save it or what the name would be.

More details on KB:
After installing KB4577667 "Microsoft Print to PDF (Redirected xx)" only works if the user on the local computer is in local administrators. It does not seem to mater on the remote computer.

After installing KB4586786 "Microsoft Print to PDF (Redirected xx)" printing no longer works even if user is in local administrators.

During the install of KB4586786, "Microsoft Print to PDF (Redirected xx)" stops working prior to the required reboot.

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Steven-9558 avatar image
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Steven-9558 answered Steven-9558 edited

Unfortunately it looks like Microsoft gave up without even trying..

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Steven-9558 avatar image
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Steven-9558 answered

We had removed the updates from the server to regain functionality. About 2 weeks ago an update installed to our windows 10 workstations that broke this again. After testing, I found that Remote pdf printing now works if both the servers and workstations are updated. NOTE: our configuration is a little different. We are running windows server 2012 R2 (Now with all the latest updates) and Windows 10 1909 or windows 10 20h2 with all the latest updates.

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