Even though I made the payment, the invoice is still unpaid

Question

Even though I made the payment, the invoice is still showing as unpaid. I made the payment manually but still showing

Answer 1

Hi,

Please create a new billing support request using my instructions below. There is no charge for billing support and they can help figure out why the invoice still shows as unpaid.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email within a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP