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Hello, everyone
I have a question regarding the registration of corporate-owned devices with work profiles. I created a record, took a factory reset phone, and read the token. The device goes through the entire setup process, but it doesn't create two profiles; it only creates one profile
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@Guilherme Dos Santos Soares, Long time not heard from you. I am writing to see if there's anything else we can help. If the answer is helpful, would you mind click "Accept Answer" to help others quickly find the suggestion. Thanks!
hello! Cristal-MSFT
Thank you very much for your help! You were able to assist me greatly with my doubts and in solving the problems. I am extremely grateful for the support.
@Guilherme Dos Santos Soares, Thanks for marking our reply as answer. I am glad the information can help. If there's anything else we can help in the future, feel free to post in our Q&A.
Thanks for your time and have a nice day!
@Guilherme Dos Santos Soares, Thanks for posting in Q&A. From your description, it seems we have done COPE enrollment but the personal profile is not there.
To check on this, please firstly go to Intune portal, and check what is the OS of the affected device.
Meanwhile, please also check your device to see if it is in the Android Enterprise: support list.
https://androidenterprisepartners.withgoogle.com/devices
Note: Non-Microsoft link, just for the reference.
Please check the above information and if there's any update, feel free to let us know.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Crystal-MSFT
Thank you for the reply.
I was observing and the cellphone I was using indeed didn't have Android enterprise, but now I'm using a Moto G84 and Xiaomi Redmi Note 12S which has Android enterprise, and now it keeps freezing on this screen, no matter how many times I click it remains on this screen and doesn't load anything further. What could be happening?
That's how the devices appear.
This is the screen that doesn't proceed, right at this prompt 'Register the device.
@Guilherme Dos Santos Soares, Thanks for the reply. From the picture you provided, it enrolled with Android Enterprise Fully managed which will not include personal profile. To enroll with COPE, please create the enrollment profile under the following location:
Then reset the device and enroll via QR code to see if it can work.
@Guilherme Dos Santos Soares, Hope things are going well. If there's any update, feel free to let us know.
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Hello, @Crystal-MSFT
I apologize for my limited knowledge of Intune; I am currently an intern at the company, and my project involves using Intune. I am exploring the mobile aspect, which is a strong focus for the company right now, along with configuring computers using Autopilot.
I noticed that the last device I registered was not on the Android Enterprise list. I have since replaced it with a device that is on the appropriate list. The Android version on this new device is 13. I attempted two methods to configure it: one using the afw#setup method and the other by accessing the phone's settings and navigating to "Google" > "Work" > "Set up and restore", where I scanned the QR code. However, the issue persists, and the device remains locked in the same manner.
@Guilherme Dos Santos Soares, Thanks for the reply. It seems the afw#setup method is not working, How about directly via QR code? Based on my experience, you can do factory reset on the device, then it will come to welcome screen, then you can tap the first screen you see repeatedly to launch the QR reader and scan the QR code directly to continue the enrolment.
Hello @Crystal-MSFT
Thank you very much. Indeed, I was reading the QR code incorrectly. I was using two other methods that I had seen and ended up skipping one of the methods described in the documentation.
One more question:
I configured the device as COPE, and I can't see the SIM card number in Intune, not even the last four digits as in BYOD. Is this because it's also for personal use? Is there a way to make this number appear, or should I use a different configuration method like COBO?
@Guilherme Dos Santos Soares, Thanks for the reply. For COPE enrollment method, the device will be considered as corporate device. Intune can perform additional management tasks and collect additional information such as the full phone number and an inventory of apps from corporate-owned devices. So if the device ownership is corporate, the phone number can be collected.
https://learn.microsoft.com/en-us/mem/intune/enrollment/corporate-identifiers-add
You can double check the Ownership to confirm.
@Crystal-MSFT The device configuration was successfully completed, creating the two profiles on the phone. However, in Intune, I cannot see the SIM card number or any other associated numbers.
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@Guilherme Dos Santos Soares, Thanks for the reply. After researching more, I find in the following article it mentions reporting for phone number isn't supported for Android Enterprise corporate-owned work profile devices. So we can't see it.
https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-inventory