Why am I getting billed for azure after i cancelled ?!?

Ronhi 0 Reputation points
2024-04-09T19:47:12.59+00:00

I canceled my Azure subscription last month and even got a refund for the payment I had made. This morning, I was surprised to wake up to an invoice and an attempt to charge my card. Just logged in and saw I have a pending payment for a service I stopped using the day I cancelled!! what's up with that?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Dillon Silzer 54,646 Reputation points
    2024-04-10T05:50:40.3866667+00:00

    Hi Ronhi,

    This is a community forum made up of mostly community members.

    I'd recommend reaching out to Azure Support to get this solved:

    https://azure.microsoft.com/en-ca/support/create-ticket

    If this is helpful please accept answer.

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  2. SadiqhAhmed-MSFT 37,921 Reputation points Microsoft Employee
    2024-04-24T09:15:03.43+00:00

    @Ronhi Thanks for reaching out to us on Microsoft Q&A platform.

    The invoice that you received may be got generated at the end of billing cycle and you must have cancelled your subscription mid of billing cycle. So, the pending payment could be for the number of days the service was active before cancellation of subscription.

    In this situation, I recommend you contact Azure billing and subscription management support by raising a support request to perform billing validation of your Azure account and help you understand why the invoice was generated even after the subscription was cancelled.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If you are unable to create a support request, I suggest you try the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request.

    Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps!

    If the response helped, do "Accept Answer" and up-vote it

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