Error creating a Cloud Sync Configuration

Question

I am receiving the following error message when trying to create a new cloud sync configuration:

"An unexpected error occurred. Please refresh and try again. Request id: REDACTEDbc60, Time: 2024-04-09T23:42:08"

I have been attempting to create the configuration for over an hour with no success. Can someone offer insight into what might be causing the issue?

Answer 1

Hi @Ron Deasy

Thank you for reaching out to the community forum!

I understand that you are unable to creating a Cloud Sync Configuration and you are getting an error message "An unexpected error occurred. Please refresh and try again."

When setting up a new Cloud Sync Configuration, if you encounter the error message “An unexpected error occurred. Please refresh and try again,” it could be due to a conflict with an existing configuration using the same agent and synchronization direction.

please ensure there are no other active configurations that might be using the same agent and sync direction. If there are, consider removing or modifying the conflicting configuration.

Please make sure the Cloud Sync agent is installed and running on your server and the agent appearing in the portal and is marked as healthy. Also, check the required ports (80 and 443) are open for outbound traffic.

Reference: https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/how-to-configure

https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/tutorial-single-forest

https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/how-to-troubleshoot

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

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