Windows 10 user profile service failed to sign in

Praditya Setiawan 20 Reputation points
2024-04-11T14:14:23.9933333+00:00

Hi,

I got issue with User Computers with this error "we can't sign you in with this credential because your domain isn't available". the user is currently out of office so can't connect directly to main company networks, ussualy user just login normally then turn on their VPN to connect to company networks. We ussualy login to local administrator account to connect to Internet and turn on the VPN then lock the Windows and login to user account.

But now, we can't login to local account with this error "The user profile Service service failed the sign-in. user profile cannot be loaded". I have tried using safe mode and login to local administrator account and it works, run the sfc /scannow command in PS but it didnt find any integrity violation. I also tried to uninstall latest updates and Startup Repair, didn't work either.

Is there any how i can repair the OS without change anything ? especially the access to domain controller.

Thank you in advance,

Praditya

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows
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Windows Server PowerShell
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Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.PowerShell: A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
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Accepted answer
  1. Rich Matheisen 45,011 Reputation points
    2024-04-11T15:27:26.2866667+00:00

    Why have you added the "Windows Server PowerShell" tag? This isn't a PowerShell problem.

    If you can log on in safe mode with the local administrator account, try adding a new local user and logging in with the new user.

    If the profile service is running and you still receive that error you may have to remove the local users' profile from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.

    You'll need the users' SID to find the profile in that part of the registry.

    Beyond that, perhaps someone from the other groups you've tagged will provide more help.

    1 person found this answer helpful.
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