Intune Devices showing as 'not active' in compliance settings regardless of clicking 'sync'

Isaiah Bolden 0 Reputation points
2024-04-16T18:45:27.0433333+00:00

We have a hybrid set up, with Intune MDM. I just pulled a report for all non-compliant devices and wanted to make sure that they were set to compliant. We have a user with a non-hybrid device, but intune enrolled. Intune is saying it is 'inactive' even though I know its in use. After clicking 'sync' it remains 'inactive' and the 'setting value' column says '2023-08-29 17:54:10Z'. Why is 'sync' not setting the device state to 'active'?

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Crystal-MSFT 43,221 Reputation points Microsoft Vendor
    2024-04-17T02:13:38.8533333+00:00

    @Isaiah Bolden, Thanks for posting in Q&A. For the "Is active" not compliant, the related setting is "Compliance status validity period (days)". If a device fails to report its compliance status for a policy before the validity period expires, the device is treated as noncompliant.

    From your description, I know you have tried to sync. But the status is still not changed. Could you check if we sync on the device side, Accounts->Access work or school, Info, Sync? Does it show successful?

    User's image

    However, if the sync is successful, but the status is not changed after the device check in. Please check if there's any network side issue which block it to report to Intune.

    If there's any update, feel free to let us know.

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  2. Isaiah Bolden 0 Reputation points
    2024-04-23T19:43:41.46+00:00

    The error was due to a duplicate entry. The device needed to be re-enrolled. Thank you for your time!

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  3. Crystal-MSFT 43,221 Reputation points Microsoft Vendor
    2024-04-24T02:16:39.8666667+00:00

    @Isaiah Bolden, Thanks for sharing the solution. To help others who has the same issue to quickly find the solution, please let me write a summary for our issue:

    Issue

    Intune Devices showing as 'not active' in compliance settings regardless of clicking 'sync".

    Resolution

    User's image

    Thanks for your time and have a nice day!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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