Amount has been deducted from bank account, still subscription is in disabled mode, Unable to create a support ticket since subscription in in disabled state,

cherry 0 Reputation points
2024-04-17T10:01:02.7466667+00:00

I have made my payment using UPI/Netbanking mode and the same amount has been debited from bank account, the payment is being processed by azure, it took almost 2-3 hours and I did not get any confirmation. after a while I checked the status of my subscription, still its not enabled.

Since subscription is in disabled state I can not create a support ticket in azure portal, so I request you to kindly help me out.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,041 questions
Azure Startups
Azure Startups
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
7 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Monalla-MSFT 11,641 Reputation points
    2024-04-18T01:40:54.6366667+00:00

    @cherry - Welcome to Microsoft Q&A and thanks for reaching out to us.

    I'm sorry to hear that you are experiencing issues with your Azure subscription. It can take some time for payments to be processed and for subscriptions to be reactivated, but if it has been more than a few hours and your subscription is still disabled, there may be an issue that needs to be addressed.

    If your payment has been processed and your subscription is still disabled, you can contact Azure support here:

    1. SupportRequest1
    2. SupportRequest2

    If you have any outstanding balances on your account, your subscription may be disabled until the balance is paid. You can check for any outstanding balances by going to the "Cost Management + Billing" section of the Azure portal and selecting "Invoices" or "Payment history".

    Hope this helps. and please feel free to reach out if you have any further questions.

    Please don't forget to "Accept as Answer" and click "Yes" if the above response is helpful, so it can be beneficial to the community.