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Hello,
Problem: Sometimes mails are moved to a folder, but there is no inbox rule which seems to do that.
Additional Infos: We are using 100% Exchange Online with Outlook Web, and NOT a locally installed Outlook App, which could have an own rule set. So the inbox rule must come from EXO. In the EXO message trace of the moved email, I can see the following status: “The message was delivered to the recipient's mailbox. Because of an Inbox rule the recipient set up, the message was delivered to the following folder: Folder: xxx”.
I already checked all rules via Powershell incl. hidden rules without any result:
Get-InboxRule -Mailbox xxx -IncludeHidden
Question: How can I investigate, which rule or other process moved the mail somewhere else.
Many thanks for your help
Joachim Denk
You may have an orphaned rule
Start Outlook the /cleanrules switch ( Backup any rules first)
or
mfcmapi
That's not possible, because as mentoined in my question, there is no Outlook involved, in this case only Outlook Web is used.
You could always run the command to delete them all even if you dont see any and cross your fingers it removes them.
Get-InboxRule -Mailbox "Joe@Contoso.com" | Remove-InboxRule
https://learn.microsoft.com/en-us/powershell/module/exchange/remove-inboxrule?view=exchange-ps
But having said that, w/o mfcmapi or the cleanrules switch, not sure you can pick any orphaned ones up
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