Windows Admin Center Storage Migration Service

Question

I am migrating a W2K12r2 server as a source for Storage Migration Service with a W2K19 server as the orchestrator. The orchestrator is throwing errors 2503,2509,2011,2010,2506 all referring back the the orchestrator not being able to communicate with the source. The two servers are on different subnets but are linked via a vpn on the same domain with no firewall rules. Local OS firewalls have been disabled. PortQry requests show the ports are closed but the network admins don't see any issues. It seems the Storage Migration Service fails to connect to the source server and get an inventory. Communication between the servers is not an issue. The Windows Admin Center can inventory the source, destination and orchestrator servers using the same login. The login is a domain admin. Research on the internet suggests the issue is a code bug and the suggestion is to contact Microsoft Tech Support. But Windows Admin Center has nothing in the help file to suggest how to do that.

Answer 1

Hi Jeffery,

Thanks for your post. For Microsoft Support Channel, please contact: Contact Us - Microsoft Support. Also, the Storage Migration Service contains event logs for the Orchestrator service and the Proxy Service. The orchestrator server always contains both event logs, and destination servers with the proxy service installed contain the proxy logs. These logs are located under:

• Application and Services Logs \ Microsoft \ Windows \ StorageMigrationService
• Application and Services Logs \ Microsoft \ Windows \ StorageMigrationService-Proxy

If you need to gather these logs for offline viewing or to send to Microsoft Support, there's an open-source PowerShell script available on GitHub:

Storage Migration Service Helper

Reference: https://learn.microsoft.com/en-us/windows-server/storage/storage-migration-service/known-issues

Best Regards,

Ian Xue

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