We could not download a license. Visual Studio Community

Sánchez, Alberto 20 Reputation points
2024-04-18T11:49:22.16+00:00

Hi Team

I have installed visual studio community and it is asking me to update the license.

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I log in with my account and I get the following message.

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Regards

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Accepted answer
  1. Molly Lu 756 Reputation points Microsoft Vendor
    2024-04-22T05:02:41.5633333+00:00

    Hello,

    According to the error message, please try sign out and sign into a new account.

    1. If it is a newly installed VS, please close all running VS instances and go to Visual Studio Installer > More > Repair VS.
    2. It also might be because your proxy server doesn't prompt for credentials for `http://go.microsoft.com` addresses, but it does so for *.visualStudio.microsoft.com addresses. For these servers, add the following URLs to an allowlist to unblock all sign-in scenarios in Visual Studio:

    *.windows.net

    *.microsoftonline.com

    *.visualstudio.microsoft.com

    *.microsoft.com

    *.live.com

    We recommend that you remove the `http://go.microsoft.com` address from the allowlist. Removing the address allows the proxy authentication dialog to show up for both the `http://go.microsoft.com` address and the server endpoints when Visual Studio restarts.

    Best regards,

    Molly

    ============================================

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  1. S.Sengupta 15,191 Reputation points MVP
    2024-04-19T00:27:35.4133333+00:00
    1. Open visual studio, then open File->Account Settings… dialog.
    2. Sign out and close your VS.
    3. Delete %localappdata%.IdentityService and %localappdata%\Microsoft\VSCommon\OnlineLicensing
    4. Start VS and sign in again
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  2. Tianyu Sun-MSFT 27,356 Reputation points Microsoft Vendor
    2024-04-19T03:27:59.9033333+00:00

    Hello @Sánchez, Alberto,

    Welcome to Microsoft Q&A forum.

    Please also try to directly click Check for an updated license option to refresh the license.

    If you didn’t set any proxy/VPN and there’s no limitation on your network, then please try to open Visual Studio Installer => click More => click Repair to repair Visual Studio, after that try to sign in VS again.

    If this machine/network is controlled by your company, please kindly communicate with them(administrator, IT department) and double check the network connection and permission limitations.

    Best Regards,

    Tianyu

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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