SAML SSO certificate issue with Freshservice

Fred 0 Reputation points
2024-04-18T14:21:32.1166667+00:00

the current SSO certificate to be expire soon, create a new SAML SSO certificate, download base64 cer, paste who details in the freshsevices security cert field, save, and then active the new certificate in azure....then SSO in new web browser, not work....with error invalid X.509 certificate

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akhilesh 4,775 Reputation points Microsoft Vendor
    2024-04-22T12:56:43.0566667+00:00

    Hi @Fred

    Thank you for reaching out to the community forum!

    I understand that you are facing an issue with SAML SSO certificate in Freshservice and you getting error invalid X.509 certificate.

    The X.509 certificate error typically occurs when there is an issue with the certificate file you are trying to import or use.
    This error can occur due to several reasons, such as issues with the certificate format, chain of trust.
    Ensure that the certificate is uploaded in the correct format and the details are correct. It should begin with -----BEGIN CERTIFICATE----- and end with -----END CERTIFICATE----- and no spaces before the new line after

    The file must contain a single certificate.

    Please try to open the cer file with a txt editor and check there is an extra space (character) at the end of each line.

    Reference: https://stackoverflow.com/questions/9889669/error-importing-ssl-certificate-not-an-x-509-certificate

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.

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