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1,083 questions
My Microsoft account does not exist
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Iniobong Nkanga
1,681
Reputation points
Hello
Please i need your help on this issue.
One of our user is experiencing an error message stating that her account does not exist.
When she tried to open this shared document below:
Error message stating that her account does not exist.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mike Hu-MSFT 315 Reputation points Microsoft Vendor2024-04-22T06:08:02.0533333+00:00 Is the Microsoft account Outlook.com account/Hotmail account? If yes, please understand that there is a separate Hotmail Support Team which can give you further support about your Hotmail issue. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.
If not, are you using Exchange On-premises Server or Exchange Online?
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Mike Hu-MSFT 315 Reputation points Microsoft Vendor
2024-04-26T06:59:03.0033333+00:00 If you need further help, please feel free to reply this post directly so we will be notified to follow it up.
Just checking in to see if above information was helpful. Please let us know if you would like further assistance.
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