Unable to find Group Voicemail Messages in Teams

Jeffrey Cahill 0 Reputation points
2024-04-23T13:21:06.92+00:00

I am trying to send calls directly to voicemail from an Auto-attendant option. In order to do this Teams requires you to point the option to a "group" voicemail box. This all works fine but I do not see a way to view/retrieve/listen to these voicemails from within the Teams APP. How do I retrieve and listen to voicemails that are left on a group voicemail?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor
    2024-04-24T07:43:45.6466667+00:00

    @Jeffrey Cahill

    Thank you for your detailed information. I searched article about auto-attendant, and found that if we add Office 365 group to it, voice mail will be delivered to group mailbox in Outlook instead of Teams:

    Image

     

     You may let member check group message in Outlook to see if there’s any voice mail message.


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