My subscription is disabled and overdue invoice status is "locked"

Question

My Azure account was deactivated. After some time I wanted to reactivate my account and tried to pay my old invoices but could not.

The invoice status is shown as "Locked", when I try to pay it says "You can't pay this invoice in the portal. "Please contact Azure Support for assistance" But when I try to contact Azure support and create the support ticket I just cannot. I got another error "Sorry, we couldn’t create a support request for this subscription as it may be disabled" and I hit a dead end.

Answer 1

Hi Akubakr,

The best thing to do is to reach out to Microsoft business support by phone:

https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

(see For Business users)

If this is helpful please accept answer.