I changed my account to an internal account by accident on Azure

Johnathan Mangos 5 Reputation points
2024-04-23T18:32:06.8133333+00:00

I was playing around with permission in Azure and ended up changing the main account to internal instead of external.

I cannot access my account any more, and can't even create a request and a phone call to my regional office just told me me to create a ticket. Can anyone help?

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
2,652 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,561 questions

2 answers

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  1. Vahid Ghafarpour 17,875 Reputation points
    2024-04-23T19:07:34.37+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I 'd call the global number for support and reset the access. 

    Global Customer Service Phone Numbers

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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  2. Akhilesh 5,015 Reputation points Microsoft Vendor
    2024-04-30T10:36:59.7333333+00:00

    Hi @Johnathan Mangos

    Thank you for reaching out to the community forum!

    If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

     Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.

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