Document Intelligence pollUntilDone Stalling

Mason 0

The Document Intelligence extraction via pollUntilDone() was working fine yesterday, however around an hour ago when I tried calling pollUntilDown I'm experience an extremely long stall, which I suspect to be an Azure issue, but hasn't seen any updates since.

Currently validating client with

import { AzureKeyCredential, DocumentAnalysisClient } from '@azure/ai-form-recognizer'
this.azureClient = new DocumentAnalysisClient(
    config.azureOcrUrl,
    new AzureKeyCredential(config.azureOcrKey)
)

where azureOcrUrl and azureOcrKey are confirmed to be correct. Generated a const poller via calling DocumentAnalysisClient on this.azureClient with no errors at all, but stall when doing await poller.pollUntilDone.

Please advice.

santoshkc 4,425 Reputation points Microsoft Vendor

2024-04-25T06:01:11.51+00:00
Hi @Mason,

Sorry for the trouble you are facing that an extremely long stall when calling pollUntilDone(), it could be due to a number of reasons:

Check the logs and error messages to see if there are any clues as to what might be causing the issue.

Try restarting the service or recreating the resource to see if that resolves the issue.

Also try clearing the cookies or using a different browser could be effective.

The Azure service might be disruptions or outages. You can check the Azure status page.

I hope this helps! Thank you.
santoshkc 4,425 Reputation points Microsoft Vendor

2024-04-26T08:57:18.2766667+00:00

Hi @Mason,

Following up to see if the given response was helpful. Thank you.
santoshkc 4,425 Reputation points Microsoft Vendor

2024-04-29T05:18:47.5133333+00:00

Hi @Mason,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Thank you.