I try to login by approving sign in request on the authenticatir app but no code is sent to it

Kristana Grubb (CUSM) 35 Reputation points
2024-04-24T17:03:55.44+00:00

I try to log into my work account, but the only way in is by verifying a code thats sent to my authenticator app. When I open the app there is no code that has been sent, so I cannot get onto my work email

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akhilesh 5,090 Reputation points Microsoft Vendor
    2024-04-25T15:52:26.08+00:00

    Hi @Kristana Grubb (CUSM)
    Thank you for contacting the Microsoft Q&A Community!

    I understand that you are not receiving the verification code to your MFA app from your work email. could you please follow the below troubleshooting steps and check.

    https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5 If you still facing the same issue, I suggest you reach your organization, IT team they will help you on this issue.

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.