Merge old MCID with New MCID in Profile

Question

Hi,

I lost an access to my old MCID ie- 996509659 and I can't recover it.

Yesterday, I passed an AZ-900 exam, when I opened my profile on learn I wasn't able to see my new certification because Learn profile was attached with a new MCID ie- 996578247

I have 1 certificates connected to to the old MCID which is not showing plus the new one

Account Name- akashmali1157@gmail.com

Please help

Thank you.

Answer 1

Hi @Akash Mali ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Profile/MCID Assistance

Microsoft Certification - Profile/Account Linking

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

I have already try with documents but unable to resolve my issue, hopefully @microsoftazure will look into this and provide dedicated technical engineer to resolve my issue.

Need to merge/links profiles under account ie- akashmali1157@gmail.com -

old MCID ie- 996509659

**new MCID ie- 996578247
**
I have given exam under MCID- 996509659, now i'm unable to find that profile.

Or provide link to download my AZ-900 certificate, Also provide sharable Certificate link. Hopefully @microsoftazure you will resolve my issue ASAP.