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New Profile with email account

DIsasters, Phd.Tang 120 Reputation points
2024-04-30T13:47:14.49+00:00

When I create a new profile in the control panel and then add an account, I keep being prompted to enter a password. I confirm that the password is correct and I can log in on the web version.

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. EmilyV 0 Reputation points
    2024-04-30T16:59:39.0033333+00:00

    Are you currently using a local user? It sounds like it was asking for your current local user's password. Does it say "Windows password" specifically?

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  2. Faery Fu-MSFT 17,121 Reputation points Microsoft Vendor
    2024-05-01T03:05:04.9866667+00:00

    Hi @DIsasters, Phd.Tang ,

    In order to verify your issue, could you please provide some detailed information?

    1. What detailed version of Outlook are you using? (File > Office Account > About Outlook)
    2. What type of account did you add? (Exchange/ IMAP/POP)
    3. Have you changed your password recently?

    According to my research, this issue can occur due to various reasons, here are a few things you could try:

    Enable the option to allow Office to connect to online services.

    Remove the cached credentials from Credential Manager.

    Repair an Office application

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