Microsoft office 365 applications cannot connect to the server

Question

I have a problem where two users couldn't connect to any office 365 apps.

it just says "trying to connect" or "sorry, we couldn't connect/contact the server" but just from specifics users, if you change the windows user and try again it works without any problem.

I tried a couple of things like trying to disconnect the account in Config > Accounts > Access to work > disconnect account. But it doesn't remove the account.

I also removed office account identity in registry and office credentials in credential manager but the problem is still there.

I also tried signing off office through https://portal.office.com/account#

If i try to execute as an other user and then log on with the user with problems it gives this error

Correlation Id: 39c748ac-3b40-4637-9dbe-5ad103f00fd7

Timestamp: 2024-04-30

DPTI: 1ed5f2db8d144d201961cebb1fb7c43001c53519a15e663dec

4a4491a068d6c5

Error Tag: 7q6ch

Error Code: -2147023584

Nothing seems to work but reinstalling windows and i really need other practical solution.

Just to mention:

-Internet works fine, there's not blocking from firewall nor proxy server.

-The machines and users are from a windows domain.