Share via

How to fix a users identity from "mail" to "ExternalAzureAD"?

NathanC 0 Reputation points
2024-05-02T08:24:36.3466667+00:00

I invited 3 users to our tenant, 2 of the users have been assigned "ExternalAzureAD" while the other is showing "mail". This is causing blocks as that user also needs to have the identity of "ExternalAzureAD".

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,746 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Harpreet Singh Matharoo 7,491 Reputation points Microsoft Employee
    2024-05-02T12:19:06.94+00:00

    Hello @NathanC ,

    Thank you for reaching out to Microsoft Azure QnA platform. I would like to confirm that “Identities” is a read-only property in Microsoft Entra External ID indicates the user’s primary identity provider. A user can have several identity providers, which can be viewed by selecting the link next to “Identities” in the user’s profile or by querying the identities property via the Microsoft Graph API.

    More details about the differences can be found on following screen clipping from following article: https://learn.microsoft.com/en-us/entra/external-id/user-properties
    User's image

    Identities can also show up mail when user does not exist on any Azure AD Tenant and uses mail OTP method to verify identity and accept the invite.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.