Microsoft Purview search completed, but not letting me review sample

Question

I have ran a content search on Purview. The content search has returned 1 item. Which it should only be one item, but when I select review sample the email is not there. Any assistance on this would be greatly appreciated!!

Answer 1

Hi，

 Thanks for posting your question in the Microsoft Q&A forum.

1.Expect the timing issue, it is also possible that you lack permissions:

To access to the Content search tool in the compliance portal (to run searches and preview results and export results), an administrator, compliance officer, or eDiscovery manager must be a member of the eDiscovery Manager role group in the compliance portal. For more information, see Assign eDiscovery permissions.

2.Is the returned item email? For mailbox items, only email messages are available to preview. Preview for items like tasks, calendar items, and contacts aren't available.

3.I suggest search another message which you have confirmed to see if this problem persists.

4.If you cannot view the sample, you could try if you can export the results.

Answer 2

Hi Zach,

How long have you waited since generating the test?

It can take several hours for some things to show up in Purview.