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Jonny-4924 avatar image
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Jonny-4924 asked BobKaron-3738 rolled back

Cannot Install Office Home and Business 2019 together with Access 2019 Volume License

Dear Microsoft Technical Team,



I've already install Access 2019 Volume License first on my new PC, and then install Office Home and Business 2019.
But it’s error and asking for uninstall Access first before, install Office Home and Business 2019.
My Questions is, can I install Ms. Access 2019 Volume License together with Office Home and Business 2019 on my new PC?
40440-office-home-and-business-2019-installation-failed.png


office-itprooffice-deployment
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Hi,
I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.

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emizhang-msft avatar image
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emizhang-msft answered emizhang-msft commented

Hi @Jonny-4924,
I suggest you open Access and go to File- Account and confirm the update channel for Access 2019:

40628-microsoftteams-image-1.png

As far as I know, all products installed on the computer must be using the same update channel.
Please check if Access 2019 and Office 2019 use the same update channel in PC, and let us know if you would like further assistance.


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Hiiii @emizhang-msft,


Thanks for your quick response.
I've already checked it and it doesn't reveal such details.


40869-ms-access-update-channel-2019-volume-license.png


40973-office-home-and-business-2019-update-channel.png




Does that mean access 2019 volume license and office home and business 2019 cannot be installed together on one device?



0 Votes 0 ·

Hi @Jonny-4924,
Based on the screenshots, I cannot check the detail information of update channel for Access and Office Home and Business 2019, but depend on the version number 2 products didn't use the same update channel. This might be the reason you cannot install both in the same device.

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Hi @emizhang-msft,

Sorry for slow response,
Thank you for your conclusion, i'll go with another option that suggested by Microsoft.

Regards,
John

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myominaung-8986 avatar image
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myominaung-8986 answered

Hello,
I also have the same problem and if you have sorted out this, could you pls let us know?

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BobKaron-3738 avatar image
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BobKaron-3738 answered BobKaron-3738 rolled back

Any update on this? In same situation. 40 PC's with 2019 Home & Business retail on it. Just purchased 40 open licenses for Access 2019 since that is not part of Home & Business and we need to start using it but am getting the same error on the Microsoft Deployment Tool.

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