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something went wrong when joining device to microsoft entra id

Peter Attwood 1 Reputation point
2024-05-09T09:56:13.7533333+00:00

I disconnected the work school accounts so that the device no longer shows in entra id and intune portal. I want to "join this device to microsoft entra id". I get the error something went wrong 8018000a "THIS DEVICE IS ALREADY ENROLLED" when it isn't! It is a windows 10 PC.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,765 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,774 questions
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  1. Kapil Arya 7,761 Reputation points MVP
    2024-05-09T15:04:17.8633333+00:00

    In the Settings app, navigate to Accounts > Access work or school. Check if you've your account listed there. If it is there, click Disconnect and follow on-screen instructions and make sure to reboot system to complete process.

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  2. Jing Zhou 2,625 Reputation points Microsoft Vendor
    2024-05-10T02:34:18.4733333+00:00

    Hello,

    Thank you for posting in Q&A forum.

    I agree with @Kapil Arya 's answer, and there are a few more points that I would like to add. You can try:

    If the device has ever been connected to another Microsoft 365 tenant, make sure it has been removed or logged out from that tenant. Only devices registered in one tenant can successfully connect to another tenant.

    Log in to the Azure portal, then navigate to "Azure Active Directory">"Devices" to view the device list. Make sure your device is not displayed here. If it is, please delete it.

    Ensure that your Microsoft 365 subscription includes an Intune license and that you have permission to connect your device to Azure Active Directory.

    Best regards，

    Jill Zhou

    If the Answer is helpful, please click "Accept Answer" and upvote it.

  3. Akhilesh 5,325 Reputation points Microsoft Vendor
    2024-05-15T09:26:08.5533333+00:00

    Hi @Peter Attwood
    Thank you for post!

    I understand that you are unable join your Windows 10 PC to Microsoft Entra ID and you are receiving an error message saying that the device is already enrolled.

    For our issue, we can try to delete all GUIDs under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments to see if it can be enrolled.

    Note: Make sure to NOT delete Context, Ownership, Status and ValidNodePaths.

    The following link for the reference is non-Microsoft link, just for the reference: https://jocha.se/blog/tech/azure-ad-mdm-intune-error-8018000a

    Hope this helps. Do let us know if you any further queries.

    Thanks,
    Akhilesh

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.