Outlook can only open the same account by default

Question

My Outlook client I added 4 profiles in the control panel and I selected the option to ask for the profile. But today, I can only open the same account suddenly, and I can't do anything after opening it, and there is no response. Then I tried to delete all the profile and create a new.However, this does not make any difference, and the strange thing is that the account in the deleted profile is still open.I can't add the account again now. There is no option to select the account type in the previous configuration of Exchange account. Now I have to select the account type of Exchange account, and I have been loading since I selected it.Please help me with this problem.

Answer 1

Hi @Dvnins

Welcome to our forum!

For better research, please provide more details about this case:

Can your account be logged in to Outlook web through a browser?

Are there other users in your organization who have the same problem?

What version of your Outlook client is? Make sure to update to the latest version. You can check for updates by going to File > Office Account > Update Options > Update Now.

Here are some steps you can try to resolve the problem:

• Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft 365.
• Download and run the Microsoft Support and Recovery Assistant.
• Do an Online Repair for the Office programs and see if there is any improvement.

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