Share via

Black screen problems with Windows 11 AVD

Omeiza Otokunrin 0 Reputation points
2024-05-15T10:22:45.4+00:00

See this error in the event viewer A timeout (120000 milliseconds) was reached while waiting for a response from the AppReadiness

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,391 questions
FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
466 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,457 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Wesley Li 5,490 Reputation points
    2024-05-15T17:15:32.78+00:00

    Hello

    This issue could be due to a variety of factors, but it seems to be related to the AppReadiness service based on the error message you provided.

     

    Here are some potential solutions you could try:

     

    Restart the AppReadiness Service: Open the Services window (by typing “services” in the Start menu), find the Windows App Readiness Service, and click the “Restart” button.

     

    Run the Windows App Readiness Troubleshooter: You can access this by typing “troubleshoot” in the Start menu.

     

    Update the Remote Desktop Client: Some users have reported that updating the Remote Desktop Client to the latest version resolved the issue.

     

    Check FSLogix Versions: If you’re using FSLogix, ensure you’re using a stable version. Some users have reported issues with the latest versions.

     

    Reset User Data in Remote Desktop Client: Open the Remote Desktop app on your device. Select the three dots at the top right-hand corner to show the menu, then select About. In the section Reset user data, select Reset.

    0 comments