User that is part of the organization shows as an unverified user, we need to admin him in teams meetings.

Question

Hello, I have a user who is part of the organization that shows as an unverified user; we need to admit him in team meetings.

What can we do to prevent that?

Answer 1

Hi @Jesus Alcaraz Rios

Can you please tell me: Did this user encounter this problem when logging into Teams? Do other users have the same problem?

It is highly recommended that you log in to the Microsoft 365 admin center as an administrator and go to Users > Active Users > Click User > License > Find and check Microsoft Teams.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 2

The user has a Microsoft Office 365 E3 account. I added another authentication method to his MFA, and it looks like the issue is resolved now.