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Subscription disabled, unable to pay and avoid account deletion

Tomasz Karasiewicz 0 Reputation points
2024-05-20T11:31:49.9633333+00:00

Hi,

My subscription is in disabled state, and when i try to settle balance, i get info that "You don't have any outstanding charges for MC **** 7969. If you recently made a payment, it may take up to 24 hours to be properly reflected."

I got email, that my account will be deleted on 14 June, if i won't settle balance, and i am not able to do so.

Even the invoice i had in "Unpaid" state is now gone (not in Paid state, just disappeared). It seems that Microsoft showbanned me, even though the official emails says something different.

Did you encounter similar problem? I have a lot of data and i put a lot of work into my azure subscription, help would be very appreciated.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 39,326 Reputation points Microsoft Employee
    2024-05-20T17:45:29.7333333+00:00

    Hello @Tomasz Karasiewicz Thank you for reaching out to us. Sorry for the inconvenience caused to you!

    Based on the information shared by you, I understand that your Azure subscription is disabled, and you are unable to make payment. Since this is an Azure account enablement request, can only be solved by Azure billing and subscription management support. Please create a support request to Azure billing and subscription management team and they will help you enabling the account and making the payments.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If you are unable to create a support request, I suggest you try the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

    Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps!

    If the response helped, do "Accept Answer" and up-vote it

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