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AaryamanMaheshwari-6980 asked ThameemK-4440 commented

Issue when trying to create a sendgrid account on azure

Hi-

I am trying to use sendgrid on azure, but when I am creating the account, it gives me an error saying:

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: SendGrid_EmailService
Details: code: 500, statusText: error, message: There was an error processing your request. Please try again in a few moments., stack:

It has been giving me this since morning, pretty annoyed. And also it disables two fields, and marks them as loading:

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Since sendgrid wasnt working I thought I'd try and use SparkPost- The signup was successful, but its been taking hours to deploy.
Then I thought of manually configuring the smtp settings so the host and user and stuff could be sendgrid, but I wasnt able to find a way to do so.

Could someone help me out please! Thanks in advance!!

azure-webapps-content-deployment
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Any update on this, I am getting the same error.

2 Votes 2 ·

@Smith-6691, As mentioned here: Kindly use this - https://rc.portal.azure.com/ and perform the operation and let us know if it works for you.

1 Vote 1 ·

This is working for me at this moment. Thank you very much.

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Getting same error as well... :(

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Our product engineering team have identified a bug and are actively working on fixing it. I understand this issue can be frustrating and is inconvenient, please accept our sincere apologies. I’m constantly monitoring this and discussing with the concerned team internally. I’ll follow-up on this with more updates as soon as I hear from them.

Requesting your co-operation on this.

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@AaryamanMaheshwari-6980, Thanks for posting this question. I'm able to repro this issue and have been discussing on this internally with our product engineering team and will post back as soon as I have more update. Apologies for any inconvenience this issue has caused.

Alternatively, kindy try creating the SendGrid account via - https://portal.azure.com/?feature.customportal=false#home -this works for me.

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I am also having the same issue.

1 Vote 1 ·

Thank you so much!! I'm gonna try the link you sent... Hope it works for me 🤞

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@ajkuma-MSFT
Hi again...

Tried the link you sent but I'm still getting the same issue:

41385-screenshot-2020-11-20-152644.png




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@ajkuma-MSFT also wanted to mention I tried testing it out on a few different machines... I also saw one other user come up with the same issues in the last 24 hrs- cant find the link to his concern tho. Currently I'm using PHPmailer but for some weird reason, It works fine for one to two minutes but then it crashes the webpage

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ajkuma-MSFT avatar image ajkuma-MSFT AaryamanMaheshwari-6980 ·

@AaryamanMaheshwari-6980, Thanks for all the information. I have been discussing on this with our product engineering team and they're actively looking into this, I'll post back as soon as I have more updates. Apologies for all the inconvenience!
Thanks! Have a happy weekend!

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You too! Thanks!

1 Vote 1 ·

Any update on this, I am getting the same error.

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Once again, we regret the inconvenience that this issue has caused. It is a bug that we have identified, and our product engineering team is actively working on fixing it. At this time, we have the workaround in-place (as shared here). I’m constantly following-up on this internally and will post back as soon as I have more updates and ensure that we deliver the support you expect.

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1 Answer

ajkuma-MSFT avatar image
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ajkuma-MSFT answered ThameemK-4440 commented

Update:

Our product engineering team have fixed the issue. We can now provision SendGrid account via https://portal.azure.com/ and manage.

The alternate https://rc.portal.azure.com/ URL is no longer required to be used.

In case, if anyone sees this issue, kindly let us know.

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