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SimonDeBarr-2864 avatar image
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SimonDeBarr-2864 asked ·

Force a retry of Office 365 deployment (CSP) in Intune

Hi All
I have a deployment of Office 365 to a Windows 10 machine that is stuck 'pending'.
The Office suite is deployed via CSP.
The status of the deployment in the registry is 997, which indicates 'in progress'.
It's been in this state for several hours.
Is there a way to force a retry?
Note the Company Portal is not installed on the machine so that can't be checked.
The Intune logs on the machine do not mention Office 365.
TIA
Simon

mem-intune-generaloffice-deploymentmem-intune-application-management
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1 Answer

Crystal-MSFT avatar image
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Crystal-MSFT answered ·

@SimonDeBarr-2864, From your description, I know we have deploy an intune policy to install Office 365. But it is not working. Could you confirm if we use the following CSP to deploy? Could you get a screen shot of the policy setting in Intune?
https://docs.microsoft.com/en-us/windows/client-management/mdm/office-csp

I notice the status is pending. If the time takes long. It seems the process is stuck at some steps. If we want to retry the installation, we can remove the group from the policy assignment and re-assign it to deploy again.

Based as I know, there is an app named Microsoft 365 Apps. maybe we can also consider try to deploy Office 365 via this method.
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If there's any update, feel free to let us know.


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@SimonDeBarr-2864, How's everything going? Could you confirm the information for us? If there's any update, feel free to let us know.

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